Refund and Cancellation Policy
Last updated: 13/10/2026
This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through Vijaya Cookies.
- Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to the shipping partners and they have initiated the process of shipping them, or the product is out for delivery.
- We do not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
- In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once we have checked and determined the same at our own end. This should be reported within 7 days of receipt of products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to our notice within 7 days of receiving the product.
- In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
- In case of any refunds approved by us, it will take 7 days for the refund to be processed to you.