1. Who is responsible

Nallamothu Ayyappa venkata surya, operating Vijaya Cookies, is responsible for personal data processed for orders placed with this store. Contact the seller or grievance contact below for privacy questions or requests.

Seller/store: Vijaya Cookies

Seller and grievance contact: Nallamothu Ayyappa venkata surya

Email: ayyappanallamothu4@gmail.com

Business address: 3-98 , Gullapadu Village, 534460

2. Information we process

• Contact and account details such as name, email address, and phone number.
• Delivery address and order details for physical products.
• Products purchased, order value, payment status, and customer-service messages.
• For manual UPI payments, the UTR and any payment screenshot submitted by the customer.
• Marketing preferences and limited technical, security, and cart information needed to operate the storefront.

Card, bank, and payment credentials are handled by the payment provider and are not requested in this store's order form. Do not include passwords, PINs, or full card details in messages or screenshots.

3. Why we use it

Information is used to take and fulfil orders, verify payments, arrange delivery or digital access, provide support, prevent fraud, maintain business records, meet legal obligations, and send marketing only where the customer has opted in or applicable law otherwise permits it.

4. Sharing and service providers

Information is shared only as needed with payment providers, delivery partners for physical orders, hosting and security providers, email providers, and authorities when legally required. Those providers process information under their own terms and privacy notices. Some providers may process data outside India, subject to applicable transfer requirements.

5. Retention and security

Order and payment records are retained for as long as needed for the purposes above and for applicable accounting, tax, dispute, and other legal requirements, then deleted or de-identified where practicable. Reasonable technical and organizational safeguards are used; no internet service can guarantee absolute security.

6. Your choices and requests

Subject to the Digital Personal Data Protection Act, 2023 and rules as applicable and in force, you may request information about processing, correction or erasure, withdraw consent where processing relies on consent, raise a grievance, and nominate another individual where permitted. Contact the seller using the details above. Some records may need to be retained to complete an order or meet legal obligations.

7. Children

This storefront is not intended for children to place orders independently. A parent or lawful guardian should contact the seller if a child's personal data has been provided without the required consent.

8. Changes to this policy

This notice may be updated when the store's practices or applicable law changes. The current version is the one published on this page.